Effective Date: 1st April 2025
Last Updated: 1st April 2025

At iKnow Cleaning, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information

When you interact with us, we may collect personal information such as:

• Name

• Email address

• Phone number

• Address (for service bookings)

• Payment information (processed securely by third-party payment providers)

1.2 Non-Personal Information

We also collect non-personal data to enhance user experience and improve our website, including:

• Browser type and version

• Device type

• IP address

• Pages visited and time spent on our website

• Cookies and tracking technologies (more details below)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing service bookings

• Communicating with you about your appointments or inquiries

• Sending promotional offers, updates, or service-related messages (you can opt out at any time)

• Improving our website functionality and user experience

• Preventing fraudulent transactions and enhancing security measures

• Complying with legal requirements and industry regulations

3. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following cases:

3.1 Service Providers

We may share your information with trusted third-party vendors who assist us in providing services, such as:

• Payment processors

• Scheduling and booking platforms

• Customer service providers

• IT and website maintenance teams

These third parties are obligated to protect your data and use it solely for service-related purposes.

3.2 Legal Compliance and Protection

We may disclose your information if required by law or in response to valid legal requests, including:

• Compliance with legal obligations, subpoenas, or court orders

• Protecting the rights, property, or safety of iKnow Cleaning, our customers, or the public

3.3 Business Transfers

If iKnow Cleaning undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to safeguard your information from unauthorized access, alteration, or disclosure. These measures include:

• SSL encryption for secure transactions

• Regular security audits and monitoring

• Restricted access to personal information by authorized personnel only

• Compliance with data protection laws

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take precautions, such as using strong passwords and keeping your personal information private.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognize returning visitors

• Save user preferences

• Analyze website traffic and improve functionality

You can adjust your browser settings to block cookies, but this may impact certain website features.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

• Access: Request a copy of your personal data

• Correction: Update or correct inaccurate information

• Deletion: Request the removal of your personal data

• Opt-Out: Unsubscribe from marketing emails

To exercise these rights, please contact us at info@iknowcleaning.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any information.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors. If we become aware of any such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@iknowcleaning.com

By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting iKnow Cleaning with your information.